Shipping policy

Last updated 11 September 2026

How we get your order to you, what it costs, and what happens when something goes wrong.

Where We Ship

We ship within the United States only, to all 50 states. We do not ship internationally.

We cannot deliver to PO Boxes, or to APO, FPO and DPO military addresses. Our carrier will not accept them. Please give us a street address at checkout, or your order cannot be shipped.

What Shipping Costs

Standard shipping is a flat $4.90 anywhere in the United States.
Shipping is free on orders of $75 or more, before tax.

The 3 Month and 6 Month supplies are over that threshold, so they always ship free. A single tin sits under it, so standard shipping applies.

When Your Order Leaves Us

Orders placed before 2pm Eastern on a business day are sent to our fulfillment partner the same day and normally ship within one business day. Orders placed after 2pm Eastern go out the next business day.

We do not pack or ship on weekends or public holidays, so an order placed on a Friday evening will usually leave on the Monday.

How Long Delivery Takes

Most orders arrive 2 to 5 business days after they ship.

Delivery estimates are estimates, not guarantees. Carriers run late in bad weather and around public holidays, and we cannot control a parcel once it is with them.

Tracking

You will get a confirmation email when you order, and a second email with a tracking number once your parcel leaves the fulfillment center. Tracking can take up to 24 hours to start showing movement, which is normal and does not mean anything is wrong.

If you have not had a tracking email within 3 business days, check your spam folder and then email us at hello@rubimelt.com and we will chase it.

Getting Your Address Right

We ship to the address you enter at checkout, exactly as you enter it. Please check it before you pay. If you spot a mistake, email hello@rubimelt.com straight away and we will try to catch the order, but once it is with our fulfillment partner we cannot recall or change it.

If a parcel comes back to us as undeliverable because the address was wrong, incomplete, or a PO Box, we will contact you and can resend it once you cover the return and reshipping cost.

Damaged, Missing Or Late Orders

If your order arrives damaged or is not what you ordered, email us within 7 days of delivery with your order number and photographs of the item and its packaging.

If tracking has stopped updating or your order has not arrived, email us within 30 days of the expected delivery date and we will investigate with the carrier.

Where tracking records an order as delivered to the address you gave us, our responsibility ends at that point. We will help you open a carrier claim, but we cannot refund or replace an order the carrier has confirmed as delivered. Full detail is in our refund policy.

Taxes

Sales tax is calculated at checkout where it applies, based on the address you are shipping to. The price you see at checkout is the price you pay. There are no customs charges or import duties, because we ship domestically only.