Refund policy

Last updated 11 September 2026

Our 90-Day Money-Back Guarantee

Every Rubi Melt order is covered by a 90-day money-back guarantee. Take it properly, and if it has not done what you hoped, contact us within 90 days of delivery and we will refund the product price.

We ask two things: tell us what did not work for you, and send back any tins you have not opened. Open one, try it, and keep that one — it is the unopened stock we need returned.

How To Request A Refund

Email hello@rubimelt.com within 90 days of delivery, from the address you ordered with or quoting your order number.
Tell us briefly what did not work. We read every one, and it is how the product gets better.
We reply with a return authorization and the address to send to. Please do not post anything back before you have that — returns sent without one cannot be matched to an order and cannot be refunded.
Send back every unopened tin. You may keep one opened tin.
Once the return arrives we check it and issue your refund.

What You Get Back

We refund the price you paid for the product, less any shipping you paid on the original order.

Return postage is yours to cover, and we recommend a tracked service — until a return reaches us it is your responsibility, and we cannot refund a parcel that does not arrive.

Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank or card issuer.

What Is Not Covered

Requests made more than 90 days after delivery.
Returns sent without a return authorization from us.
Opened tins beyond the single tin you are welcome to keep.
Tins that have been damaged, decanted, or repackaged after delivery.
Product bought anywhere other than rubimelt.com. We cannot verify what we did not sell.

The guarantee is intended for people genuinely trying the product. It is limited to one refunded order per customer or household.

Damaged Or Incorrect Orders

If your order arrives damaged or is not what you ordered, email us within 7 days of delivery with your order number and photographs of the item and its packaging. We will replace it or refund it, including shipping, and we may ask you to return the item at our cost.

We need that 7-day window and those photographs to raise a claim with the carrier. Without them we may not be able to put it right.

Orders That Do Not Arrive

If tracking has not updated or your order has not turned up, email us within 30 days of the expected delivery date and we will investigate with the carrier.

Where tracking records an order as delivered to the address you gave us, our responsibility ends at that point. We will help you open a carrier claim, but we cannot refund or replace an order the carrier has confirmed as delivered, and we are not responsible for parcels that go missing after delivery or for an address entered incorrectly at checkout. Please check your address carefully before you order.

Canceling Or Changing An Order

Orders are sent to our fulfillment partner shortly after they are placed, and once they are with them we cannot recall or amend them. Email us as quickly as you can and we will try, but we cannot promise to catch an order before it ships. If it has already gone, the 90-day guarantee above is what applies.